How can we help?
Talk to the PocketCounter team. We reply within 2 business days.
Contact
Support e-mail
Write from your account's e-mail address and tell us which device you use.
Privacy and data
privacidade@pocket-counter.com.br
LGPD requests: access, correction, a copy, or deletion.
Common questions
The app is not capturing my bank's notifications
On Android, check that notification access is enabled under Settings › Notifications › Notification access, and that your bank's app has notifications turned on. Some devices close background apps to save battery; if that is the case, remove PocketCounter from battery optimization.
A transaction was categorized incorrectly
Open the transaction and correct it. The rule is adjusted and the next identical notifications come through correctly.
My imported statement came out with different amounts
Check that the reference month chosen during the import is the statement's month. If it still differs, send support the bank name and the file format (CSV, OFX or PDF), without attaching the full file.
I use an iPhone. Why is there no automatic capture?
iOS does not let apps read other apps' notifications. On iPhone you log transactions in one sentence, import statements, and see what was captured on Android or logged on the Web.
Account and privacy
PocketCounter is developed by Resolve Programming LTDA, CNPJ 47.240.722/0001-87, QR 201, Conjunto F, Lote 16, Santa Maria, Brasília, DF, CEP 72501-406.